This review serves as a major warning to anyone considering ordering online from this company. I felt compelled to contact them and ultimately leave this review because of the astonishing level of disrespect and misinformation I received. The workers are unprofessional plus they lied to me about the delivery of my order. I ordered a dress July 2nd so I could receive July 5th, and I specifically asked them if, with the holiday, it would be possible to get it by the 5th if I paid for expedited shipping. Instead of setting expectations honestly, they told me I would get it on time because they do overnight shipping. If you have any thoughts relating to where and how to use abyssinian-accordion-8ac.notion.site, you can speak to us at our own site. Now, it’s Tuesday, July 9th, and I still haven't received my package, after days of runarounds, incorrect tracking numbers, and excuses about their system being down and needing time to make the dress. They simply gave me the run around just to get my money knowing you can only get store credit.
Customer: I am calling because it is July 9th, and I still don't have the dress I ordered on July 2nd, which I was guaranteed to receive by July 5th. Where is my package?
CS Rep: I sincerely apologize for the extreme delay and the poor communication you received regarding your expedited order. I see multiple notes here about the shipping guarantee, the system issue, and the tracking number error. That is unacceptable service on our part.
Customer: Unacceptable is an understatement. I was told you did overnight shipping, then told the tracking number was incorrect, and then told it was my fault because the dress had to be "made." I just want to know if I am ever receiving my item and why I paid extra for shipping that didn't happen.
CS Rep: I completely understand your frustration. It seems there was a breakdown in communication regarding our processing time for customized items, which was not explained to you upfront. The package finally shipped this morning, but since we failed to meet the guaranteed delivery date of the 5th, I am immediately processing a full refund for your expedited shipping charge.
Customer: That’s fine, but since I ordered this for a specific date that has passed, I need a full refund for the dress itself, not just store credit, because I relied on false information from your staff.
CS Rep: While our standard policy is store credit, given the severity of the delivery promise failure and the misrepresentation of shipping times, I will escalate this to my supervisor immediately to authorize a full monetary refund once the tracking shows the package has been returned to us.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.