If you are using Sage 50 often, the chances have you've encountered this error at a minimum
"Another user is already logged in" or
"Sage 50 is already logged in on this computer"
And the frustrating part? You realize that nobody else is signed in.
The error doesn't typically mean Sage has broken. It's the result of Sage believes that the user's session not closed, often because of an unintentional closing, interruption to the network, or an unfinished background process that didn't close properly.
The good news: typically this issue can be resolved without reinstalling sage 50 support (click through the up coming website) or calling support-for support - provided you know what's creating the issue.
Let's break it down correctly.
Sage 50 uses session and lock files to keep track of who's accessing company data. If everything shuts down properly and the data is removed by default.
The error is apparent in the following situations:
Sage closes unexpectedly
The system is either crashed or restarted.
The connectivity of networks decreases
User logs out of the wrong way
Sage processes continue to be active in the background
In short, Sage believes a user session is open even when it isn't.
You'll usually see this error within one of these scenarios:
Sage's opening Sage after a power cut
Switching users in a shared system
Accessing Sage 50 within a multi-user setup
Opening the same company's file twice
Logging in following a forced Windows update
Remote desktop sessions ending abruptly
Knowing the time it happens helps determine the best way to address the issue.
Before attempting any technical fixes ensure you follow the basic steps, but correct.
Close Sage 50
Restart your system
Log back in, and try opening Sage again
A restart can clear hidden background processes faster than you'd hope.
It is the case that Sage has been installed to more than one systems:
Other users should ask to log out
Be sure to ensure that nobody has Sage downsized or idle
Restart the server if necessary.
Lots of "already logged in" errors occur due to open sessions being closed on a different computer.
Sometimes Sage seems to look closed, but she's not.
Press Ctrl + Shift + Esc
Open Task Manager
Search for:
Peachw.exe
PeachwServer.exe
PeachTree.exe
Click each one, then click End Task.
Once done, reopen Sage 50.
This fix is enough to solve the problem for a vast number of users.
This is the quickest fix when the error refuses to disappear.
Sage makes lock files in the company's data folder. If these files remain in the folder after the exit process is not properly completed, Sage prevents new logins.
Most common location:
C:\Sage\Peachtree\Company
or sharing network drive if you're using or a shared network drive if you're using multi-user access.
Inside the company folder You should look for files that have extensions such as:
.lck
.dta
.pta
.tmp
If Sage is inactive you are able to safely take out these lock files.
Important:
It is important not to delete the files if Sage is open for any operating system.
After deleting them, reopen Sage and try logging into the system again.
In multi-user environments, Sage depends on background database services. If these services stop working there are login issues.
Press Windows + R
Type services.msc
Watch out for:
Sage 50 Database Connection Manager
Sage 50 SmartPosting
Right-click - Restart
After restarting, you should wait 1 minute and then try opening Sage once more.
This step is very important to take into consideration if Sage is installed on an server.
Sometimes the error is due to permissions not matching, rather than actual logins.
Enter your username as Administrator (if it is possible)
Verify the access rights of users
The user shouldn't be restricted to a single login session
Verify that the company file isn't changed to single-user mode.
If Sage has crashed when switching users, it may still be taking over the session of the previous user.
Sage 50 is sensitive to network interruptions.
If your system:
Uses Wi-Fi instead of LAN
Has unstable connectivity
It is often a case of disconnecting from the server
Login-related errors will pop up more frequently.
Make use of a wired LAN to allow Sage access
Avoid opening company files over VPN unless configured correctly
Check that both the server and client systems are on the same network
Network drops trigger ghost sessions. Sage doesn't get the signal to end them.
To rule out network problems:
Copy the company's data to your local drive
Open it directly in Sage
If it is able to open without error, then the issue is connected to network and not with data.
This test helps pinpoint what is the actual cause instead doing a guess.
It may sound easy, but permission blocks can create false login mistakes.
Use the Right-click function to access Sage 50 shortcut
Choose Run as administrator
If this resolves the issue alter your system's permissions in order to avoid recurring the issue.
Less-than-modern Sage versions are more vulnerable to issues with session lock locks, particularly after Windows updates.
Check:
Your current Sage version
Integration with Windows build
Installing the latest update typically solves the recurring "already logged in" errors automatically.
Avoid quick fixes if:
Another user is genuinely and is logged in
Sage is a mid-process (posting backup, restore, posting)
The server isn't being checked.
Forcing deletions while Sage is open can destroy the company's data.
If not sure, wait and take a second look before taking any action.
If none of the above measures work, the issue may be:
User profiles that have been fraudulent
Database of company damaged
An incorrect server-client configuration
At this point Professional Sage support is recommended to ensure that data is not lost.
This Sage 50 "already logged in" error can be a little scary. However, in most it's simply Sage keeping a session that didn't close properly.
Take it slowly:
Confirm no active users
Clear background processes
Do not remove files from lock without care.
Stabilize the network
Once it's been fixed Once the issue is fixed, it's unlikely to occur again When it's fixed correctly, it's rare for the error to recur.
Respect and cleanliness go in the direction of Sage.