If you're using Sage 50 regularly, odds are you've come across this message at some point:
"Another user is already logged in" or
"Sage 50 is already logged in on this computer"
And what's the most difficult part? You realize that nobody else is connected to your account.
This error isn't always a sign that Sage is broken. It's simply a sign that Sage is thinking that a user session is active, which is usually the result of an incorrect closure, a network failure or the background process didn't shut down properly.
The good news is that, generally, this error will be fixed without the need to reinstall Sage or contacting support-- if you understand what's at the root of it.
Let's take it apart properly.
Sage 50 uses session and lock files to keep track of who's accessing the company's data. Once the system is completely shut down these files will be deleted instantly.
The error occurs in the following situations:
Sage closes unexpectedly
The system shuts down or restarts
Network connectivity declines
Unintentionally, a user logs out.
Sage processes are still active in the background
In short, Sage believes a user session is always open, even if it isn't.
This error is usually seen in one of these scenarios:
The Sage after a power cut. Sage after a power cut
Switching users on an shared system
Accessing Sage 50 within a multi-user setup
Files from the same company can be opened twice
Logging into Windows after a forced Windows update
Remote desktop sessions ending abruptly
Knowing the time it appears helps decide what to deal with it.
Before trying to fix technical issues, first do the obvious. But do it correct.
Close Sage 50
Restart your system
Log back in, and try opening Sage once more
Restarting your computer will clear background processes more frequently than you'd imagine.
In the event that Sage may be used on more than one systems:
Other users should ask to log out
You should ensure that no one is running Sage at a minimum or that is idle
Restart the server if necessary.
Some "already logged in" errors come from forgotten open sessions on a different computer.
Sometimes Sage seems to look closed, but she's not.
Press Ctrl + Shift + Esc
Open Task Manager
Watch out for:
Peachw.exe
PeachwServer.exe
PeachTree.exe
Choose them all and click End Task.
Once done, reopen Sage 50.
This solution alone solves the issue for a large amount of users.
This is the most effective solution for when the error doesn't want to go away.
Sage creates locked files within the data folder of the company. When these files are left unlocked after an error in exit, Sage prevents new logins.
Common location:
C:\Sage\Peachtree\Company
or an shared network drive when you're using multi-user access.
In the folder for companies Search for files that include extensions like:
.lck
.dta
.pta
.tmp
In the event that Sage is not operating anywhere you are able to clear these lock files.
Wichtig:
Make sure you do not erase files when Sage is open on any system.
After you delete them, reopen Sage and log into the system again.
In multi-user environments, Sage relies upon background databases. When these services fail to function the login process, errors with logins occur.
Press Windows + R
Type services.msc
Seek out:
Sage 50 Database Connection Manager
Sage 50 SmartPosting
Right-click - Restart
When it's restarted, wait for an hour before trying to open sage 50 accounting support phone number once more.
This is particularly important when Sage can be installed to servers.
Sometimes, the error is due problems with permissions, not authentic logins.
You can log in with the username Admin (if you are able to do so)
Verify the access rights of users
Make sure that the user isn't limited by a single login
Verify that the company file isn't changed to single-user mode.
If Sage had a crash while switching between users, it could be taking over the session of the previous user.
Sage 50 is highly sensitive to interruptions to networks.
If your system is:
Connects to Wi-Fi instead
Has unstable connectivity
It is often a case of disconnecting from the server
It's more likely that you'll find login-related issues often.
Utilize a wired connection to your LAN Sage access
Do not open company files via VPN If it's not properly configured
Ensure that client and server systems are on the same network
Ghost sessions can be created when network drops occur. Sage never gets the signal to end them.
To rule out any network issues:
Save the company's file on your local drive
It can be opened directly in Sage
If it does not open with the error, the issue is in the network, and not related to data.
This test helps to pinpoint what is the actual cause instead just guessing.
It may sound simple, but permission block can trigger false login mistakes.
Just right-click Sage 50 shortcut
Choose Run as an administrator
If this fixes the issue then you should change your system's permissions so that it doesn't happen again.
It is true that older Sage versions may be vulnerable to issues with session lock locks, particularly after Windows updates.
Check:
Your current Sage version
The compatibility of your Windows build
Installation of the most current update often can fix any recurring "already logged in" errors automatically.
Avoid quick fixes if:
Another user is genuinely and is logged in
Sage is a mid-process (posting the post, backing up, and restoring)
The server wasn't checked.
Letting deletions be forced while Sage is active could cause damage to business data.
If you are unsure, stop and verify before acting.
If none of the steps above do the trick, the issue may have to do with:
User profiles with fake names
Data of the company has been damaged
Unsufficient server-client configuration
At this stage professionals Sage support is recommended for avoiding data loss.
In the Sage 50 "already logged in" error could be intimidating. However, most of the time, it's just Sage is holding onto an account that wasn't properly closed.
Take it slowly:
Confirm no active users
Clear background processes
Remove the lock files with care.
Stabilize the network
Once corrected correctly it's rare for the error to return after a shutdown that was improperly shut down.
Patience and clean exits go a long way with Sage.