I recently had such a terrible brand interaction that I felt compelled to share my story as a warning. I spent good money hoping for a fun, creative experience in their shop, but instead, I was met with shocking rudeness and impatience. The idea of this is so fun within such a creative environment! But the actual experience was not enjoyable in any way. I expected the girls working to be busy, as there were tons of people in the shop, but their demeanor happened to be so negative and impatient even though this is their job! You pay for an experience, and this was not it. When I got home, I felt so disgusted by the lack of respect that I knew I had to leave a public review and engage with customer service immediately.
Customer: I am calling about the unbelievably negative experience I had at your location yesterday. Your staff was unprofessional and ruined what should have been a fun customization visit.
CS Rep: I am so sorry to hear that. That certainly is not the standard of service we hold ourselves to. Could you please tell me more about what happened so I can investigate?
Customer: It was around 3 PM. The employee who helped me acted like every single question was a massive imposition. They just rolled their eyes every time I asked for something or needed a little more time to make a decision.
CS Rep: That sounds incredibly frustrating, and I truly apologize for that lack of respect and enthusiasm. If you have just about any inquiries about in which and also tips on how to work with WholeCustomDesign Snapbacks, you can call us at the webpage. We will be reviewing this incident immediately. As a gesture of our apology, I would like to offer you a 25% discount code for any future online order.
Customer: An online code is appreciated, but frankly, you need to address the employee training internally. The quality of the hat means nothing if your workers don't actually enjoy talking to people.
CS Rep: I understand completely, and I assure you, we take feedback regarding our in-store experience very seriously. Thank you for bringing this to our attention.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.