If you are using Sage 50 regularly, chances have you've encountered this error at least once.
"Another user is already logged in" or
"Sage 50 is already logged in on this computer"
And the worst part? You already know there's no one else on the same computer.
This doesn't necessarily mean Sage has broken. It's just a sign Sage is thinking an active user session continuing to be active. It could be due an improper closing, interruption to the network or a background process that didn't finish properly.
The good news: generally, this error could be fixed without reinstalling Sage or calling supportor - only if you know what's the cause.
Let's break it down properly.
Sage 50 uses session and lock files in order to track who's accessing the company data. Once the system is completely shut down all of these files are deleted completely.
The error appears when:
Sage closes unexpectedly
The system shuts down or restarts
Drops in connectivity to the network
An account user logs out in error
Sage processes are still active in the background
In short, sage 50 support contact number believes a user session is open even if it isn't.
This error will usually be observed within one of these scenarios:
The Sage after a power cut. Sage after a power interruption
Users can be switched on and off a shared system
Accessing Sage 50 as part of a multi-user configuration
Opening the same company's data twice
Logging into the system after a forced Windows update
Remote desktop sessions ending abruptly
Knowing the time it's happening helps determine what to correct it.
Before you tackle technical fixes take the easy route, but do it correct.
Close Sage 50
Restart your system
Log back in and try opening Sage again
Restarting the computer clears background processes faster that you'd believe.
Should Sage runs on multiple systems:
Request other users to log out
Check to see if anyone has Sage reduced or is running inactive
Restart the server, if required.
A lot of "already logged in" errors occur due to open sessions being closed on another machine.
Sometimes Sage appears to be closed, but she isn't.
Press Ctrl + Shift + Esc
Open Task Manager
Be on the lookout for:
Peachw.exe
PeachwServer.exe
PeachTree.exe
Choose each and click End Task.
Once done, reopen Sage 50.
This alone will fix the issue for a huge variety of users.
This is the most efficient solution for when the error doesn't want to go away.
Sage creates lock files inside the company's data folder. If the files persist following an improper exit, Sage prevents new logins.
A typical place to be:
C:\Sage\Peachtree\Company
or it's a shared network drive you're using multi-user access.
Within the folder of the company Look for files with extensions such as:
.lck
.dta
.pta
.tmp
In the event that Sage is inactive, you can safely take out these lock files.
Most important:
Do not delete or delete files while Sage is running to any of the systems.
After deleting them, restart Sage and log in.
In multi-user environments, Sage depends on database background functions. If these services cease to function then login errors can occur.
Press Windows + R
Type services.msc
Be on the lookout for:
Sage 50 Database Connection Manager
Sage 50 SmartPosting
Right-click - Restart
When Sage is restarted, let it sit for another minute before attempting to open Sage once more.
This step is very important If Sage is installed on a server.
Sometimes, the error may be due to permissions mismatches and not authentic logins.
Connect as Admin (if you are able to do so)
Verify access rights for the user
Verify that the user's access isn't restricted by a single login
Make sure that the file for your company isn't configured to a single-user mode.
If Sage failed to restart after switching users, it might be in the process of resetting the session for the previous user.
Sage 50 is highly sensitive to network interruptions.
If your system is:
It uses Wi-Fi instead
Has unstable connectivity
Often, the server is disconnected from it
Login-related issues will appear more frequently.
Make use of a wired LAN to allow Sage access
Avoid opening company files over VPN unless it is configured properly
Make sure the client and server systems are connected to the same network
Ghost sessions are created by network drops. Sage is unable to signal the right time to end them.
To rule out network problems:
Copy the file of your company to your local drive
Open it directly within Sage
If it starts without error, it's related to the network, not data.
This test can help pinpoint the exact cause rather than being able to make a guess.
It's easy to understand, but permission blocks can result in misleading login error messages.
Then right-click Sage 50 shortcut
Choose Run as an administrator
If this fixes the issue Change your system's permissions in order to avoid recurring the issue.
Less-than-modern Sage versions tend to be susceptible to issues with session lock locks, particularly following Windows updates.
Check:
Your current Sage version
Compatible with the Windows version
Installing the latest software update frequently fixes recurring "already logged in" errors automatically.
Avoid quick fixes if:
A different user is actually an authentic user
Sage is mid-process (posting back, restoring, or posting)
The server hasn't been checked
Requiring deletions at a time when Sage is active may cause damage to the data of a company.
If you are unsure, stop and ensure before acting.
If none of these methods will be successful, the issue could include:
Profiles of users with fraudulent information
Damaged company database
Incorrect configuration of the server client
At this stage professionals Sage support is highly recommended to ensure data integrity.
This Sage 50 "already logged in" error is a bit scary, but in the majority, it's just Sage still holding on to a session which wasn't closing properly.
Do it carefully:
Confirm no active users
Clear background processes
Remove the lock files with care.
Stabilize the network
Once corrected correctly, the error rarely returns unless there's another improper shutdown.
Clean exits and patience go well with Sage.