If you're using sage Accounting help desk 50 frequently, chances are that you've encountered this warning at the very least:
"Another user is already logged in" or
"Sage 50 is already logged in on this computer"
And the worst part? You realize that that no one else is on the same computer.
This error isn't always a sign that Sage is in trouble. It means Sage thinks that a user's session still active somewhere--often due to the wrong closing, interruption to the network or an application running in background that didn't finish properly.
The good news is that In the majority of cases this issue is resolvable without reinstalling Sage or calling supportand only when you know what's at the root of it.
Let's take it apart properly.
Sage 50 uses session and lock files to keep track of who's accessing the company data. After everything has shut down, these files are removed immediately.
The error appears in the following situations:
Sage closes unexpectedly
The system crashes or restarts
Drops in connectivity to the network
The user is logged out incorrectly
Sage processes are still active in the background
In the simplest terms, Sage believes a user session is still open--even when it's not.
This error can be seen in one or more of these scenarios:
Opening Sage after a power cut
Users can be switched on and off an shared system
Accessing Sage 50 when it is in a multi-user setup
Files from the same company can be opened twice
Logging into Windows after a forced Windows update
Remote desktop sessions ending abruptly
Knowing the time it happens helps determine what to address the issue.
Before trying to fix technical issues, be sure to follow the rules, but do it in a way that is safe.
Close Sage 50
Restart your system
Log back in, and try opening Sage again
Restarting can end any hidden background processes faster than you'd hope.
Should Sage may be used on several systems:
Request other users to log out
Check to see if anyone has Sage either slowed down or is in idle
If necessary, restart the server.
There are many "already logged in" errors result from open sessions not being used on a different computer.
Sometimes Sage appears closed but isn't.
Press Ctrl + Shift + Esc
Open Task Manager
You can look for:
Peachw.exe
PeachwServer.exe
PeachTree.exe
Select each one, then click End Task
Once done, reopen Sage 50.
This fix is enough to solve the issue of a large majority of users.
This is the most efficient solution when the error is refusing to disappear.
Sage makes lock files in the company's data folder. If these files remain after the wrong exit, Sage prevents new logins.
The most common place:
C:\Sage\Peachtree\Company
or one shared network drive, if you're using multi-user access.
In the folder for companies Find files with extensions such as:
.lck
.dta
.pta
.tmp
In the event that Sage is not functioning, you can safely erase these lock files.
Wichtig:
Always delete data while Sage is running on any system.
After you have deleted them, open Sage and try logging in.
In multi-user environments, Sage relies in background services for database. If these processes stop then login errors can occur.
Press Windows + R
Type services.msc
Check for:
Sage 50 Database Connection Manager
Sage 50 SmartPosting
Right-click - Restart
When it's restarted, wait for at least a minute before trying opening Sage again.
This is particularly important in the event that Sage has been installed onto an server.
Sometimes, the error is due problems with permissions, not the actual logins.
Enter your username as Administrator (if it is possible)
Verify access rights to the user
Make sure that the user isn't limited by a single login
Verify that the company file isn't changed to single-user mode.
If Sage failed to restart after switching users, it may still be still storing the previous user's session.
Sage 50 is sensitive to network interruptions.
If your system:
Uses Wi-Fi instead
Has unstable connectivity
Often, the server is disconnected from it
Login-related errors will pop up more often.
Make use of wired LANs for Sage access
Avoid opening company files over VPN If it's not properly configured
Check that both client and server systems are connected to the same network
The network drops cause ghost sessions. Sage never receives the signal needed to close them.
To rule out any network issues:
Copy the file of your company to your local drive
Then, open it directly in Sage
If it starts without error, the problem is connected to network and not with data.
This test helps to pinpoint the root of the problem instead of simply guessing.
It seems simple enough, but permission blocks may cause confusion login errors.
Click right-click Sage 50 shortcut
Select Run as administrator
If this solves the issue You can then modify the permissions on your system so that it doesn't happen again.
A few years old Sage versions have a tendency to become more prone to session lock issues, especially following Windows updates.
Check:
Your current Sage version
Integrity with Windows build
Often, installing the latest version fixes recurring "already logged in" errors automatically.
Avoid quick fixes if:
Another user is authentically connected
Sage is a mid-process (posting or backing up)
The server hasn't been checked
Forced deletions during Sage is in operation can damage firm data.
If you're not sure, stop and make sure you are certain before acting.
If none of these methods fail, the issue might result in:
User profiles that have been fraudulent
Damaged company database
Server-client configurations that are incorrect
At this point it is recommended to get professional Sage support is recommended to protect data from loss.
The Sage 50 "already logged in" error can be intimidating, but in the majority of it's simply Sage still holding on to a session that didn't close properly.
Treat it methodically:
Confirm no active users
Clear background processes
Secure files by removing them carefully
Stabilize the network
If the issue is fixed properly Once the issue is fixed, it's unlikely to occur again When it's fixed correctly, it's rare for the error to recur.
Respect and cleanliness go far in Sage.